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FAQ

Find answers to common questions about our products, services, and policies.

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If you have an issue or question, click the button below to view our contact information.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
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Shopping Information

How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept credit/debit cards, PayPal, Affirm, Klarna, Amazon pay, and more!
Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

What is your return policy?
We offer a 30 day return policy. You can return eligible items within 30 days of receiving your order. A 25 % restocking fee may apply. (Fee is associated with specific items/conditions.)
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
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